Thank you for your support for Charged Motorworks!
Listed below are our policies involving shipping and return/refunds:
Charged Motorworks doesn’t offer returns due to change of mind or because of fitment however we want our customers to be completely satisfied and we will do our best to accomplish that. If you are unhappy with the product you purchased, please call us to discuss.
We manufacture custom aftermarket parts and sometimes parts don’t fit like OEM. Due to this variance we do not accept refunds for non fitment. That said, we are one of the top performing aftermarket fiberglass and carbon fiber parts manufactures when it comes to fitment.
In the unlikely event we do agree to return your product, it must be in the same condition as receive including all components. Customer would be responsible for any freight charges.
Items being returned must not have been disassembled, mounted, Installed, modified, or damaged due to incorrect installation or user error. Charged Motorworks will not be held responsible for installation or labor expenses, towing expenses, additional repair expenses, or rental car expenses caused by the use of wrong or defective parts during installation.
If your shipment arrived with a damaged or incorrect item, please repackage the item(s) in the original shipping container and refer to our Return Procedure (below).
Receiving your order.
inspect all packages for outside damage and thoroughly for missing, damaged, or incorrect parts. If the box is damaged, note it on the BOL. Without your acknowledgment, we can not put in a claim and you will be responsible for it. Then please call us immediately so we can assist you in processing a return for replacement or starting a damage claim. We are not responsible for missing, damaged, or incorrect parts after 30 calendar days regardless of who’s at fault. We are also not responsible for lost or stolen packages and all such claims must be processed through the shipping company.
Custom parts such as plaques and hood props or special order items or parts that have been modified are not returnable.
In order to obtain a Return Merchandise (RM) number, please contact us via email or by phone. Just have your order number ready.
Instructions on a return will be emailed.
All items for return must be packaged securely. Please check if there are any special packaging instructions to ensure that no shipping damage occurs. We will not be responsible for damaged returns resulting from inadequate packaging.
We are not responsible for any return freight charges unless the return is due to a manufacturer’s defect or a direct result of an error on our part.
Refunds are normally processed within 24-48 business hours after our warehouse receives your part(s). Once the returned part(s) has/have been inspected and processed, the refund will be credited to the payment method you used to buy the item(s) you ordered. You will receive a "credit approved" e-mail the day your refund is processed. If the purchase was made with a debit or credit card, it may take an additional 1-7 business day(s) for your financial institution to reflect the credit back on your account.
If you have any questions, please contact us and we’ll be happy to help.
As we all have experienced and suffered from Buyers Remorse our doctor has prescribed 48 hours to back out and cancel your order.